Miscellanea: The Trouble with Tech Support
posted by Grey | 9:19:00 AM
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7 Comments:
Very funny! Next time I call my DSL provider when there's problems on their end, I think I'll try the "internet turning blue" line.
As somebody who works in tech support I know how people must feel. But we're not asking them to fix it, we're asking them questions similar to "Have you checked if there is fuel in the tank?".
but still, funny :)
Ah, but there's a large difference. With computers, there's a very limited set of input devices. With cars, there's physics involved and such.
75% of the problem lies with the caller. If you don't know what "Double click 'my computer'" means, you have no business owning a PC.
20% of the problem is the standard flowchart most techsupport has to follow.
True story:
"Hi, my modem won't connect, could you please purge your records so my new network card will work" ... "No, I didn't cut the cable" ... "Yes, I tried resetting the modem." ... "No, I doubt doing it again will work"... "It is plugged in." ... "Yes, I checked, look could you just..." "Now, I know 'switching the ends of the cable' is just an excuse to have me check if it's plugged in" ...... "Yes, I justed switched them, it's still not working, maybe if you just deleted my old MAC adress and... You know what, never mind, just pass my call to someone who knows what he's doing and not reading from the flowchart."
I realize this is a comic, and it is amusing, and I appreciate the humor.
But I can't resist. To fix a computer, I've rarely needed more than a screwdriver and access to a message board. To fix a car, I need a different tool for almost every job (many of these tools I do not own). If cars were easier to work on in my free time (they are messy to work on, and require lots of specialty tools) I would probably be able to fix them just as well as a computer.
As for the job of a surgeon, the human body is still a little more complex than a computer - and it didn't come with a users manual.
Thanks for the comic :-)
I agree, I do tech support and 99% of the people I deal with can't FIND the power button.
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